Property management for Joplin, MO and surrounding areas.
Property management for Joplin, MO and surrounding areas.
Please reach us at customersupport@leasejoplin.com if you cannot find an answer to your question.
We accept credit/debit cards, ACH transfers, and money orders.
Rent is due on the first of each month. Payments made after the 5th will incur a late fee.
Your payment history is accessible in the tenant portal under the Statement section.
If you miss your payment, please contact us to discuss options. Late fees will be applied after the 5th and if the balance is not paid in full an additional late fee will be applied after the 15th.
Yes, a processing fee of 3.15% may apply for card payments only, ACH payments are processed for free (Account and Routing Number
Yes, you can set up recurring payments by filling out our auto-pay form through this link: https://wkf.ms/466nrx9.
Ensure your payment information is accurate and up to date, check your bank account for available funds and try again. If the issue persists, contact your bank. Please be aware that a declined fee of $45 will be posted automatically to your ledger every declined payment transaction.
You will receive an email, call and/or text reminder if your rent is not received by the due date. Rent reminders will not stop until the balance is paid in full, even if you’ve made a special arrangements with the office.
Yes, you can pay your rent early through the tenant portal.
Please keep in mind that your automatic payment will still be processed on the authorized payment date unless changes are requested. If you wish to cancel or modify a recurring payment, you must submit a written request at least 15 days prior to the scheduled payment date to ensure cancellation is guaranteed.
Submit a support ticket through our website (https://leasejoplin.com/contact-us) or contact our office at customersupport@leasejoplin.com immediately to discuss the charge and resolve the issue.
It’s easy! Just ensure your email is up to date and you’ll receive a lease renewal notice 90 days before your lease expires with instructions to follow.
There are no renewal fees unless specified in your lease agreement.
Yes, you can discuss changes with our office during the renewal process.
If you choose not to renew, please notify us at least 60 days before your lease expires and submit a move out notice by filling out the form through this link: https://wkf.ms/43Zcr34
If you miss the lease renewal deadline, please call us immediately at 417-413-2345 to discuss your options. Please note that holding over in the unit without a valid lease agreement may result in additional fines and/or legal action.
Rent increases, if any, will be communicated in advance based on market conditions.
Generally, no new documents are needed.
No! We have multiple options to better assist you. Please submit a support ticket through our website (https://leasejoplin.com/contact-us) for more information.
If you don’t receive a notice, please contact our office to confirm your lease expiration date and ensure that your contact information is up to date.
Renewals are typically for a 12-month term, but shorter or longer terms may be available upon request.
Submit a maintenance request through this link https://wkf.ms/45mgzvn.
Emergencies include floods, electrical issues, or fires.
We aim to address routine requests within 3-5 business days, but we're striving to further improve this to 2-3 days. Emergencies are prioritized.
We sincerely apologize if your request was not resolved in a timely manner, please submit a support ticket through this link: https://wkf.ms/3A0Mze8 in order for us to further assist you.
Tenants are not allowed to make their own repairs. Please submit a request for all maintenance issues.
It is not required, but we recommend being present if possible to address any questions. All unattended pets must be locked away or your request will be rescheduled.
For emergency floods or fires, please text “EMERGENCY” to 417-413-2345 in all caps, along with your full address and a brief description of the situation.
In the case of fires requiring emergency services, please contact 911 immediately before reaching out to us.
You may follow up with our office if you have not received a response within the expected timeframe. Please follow up by submitting a support ticket through this link: https://wkf.ms/3A0Mze8
Pest control services are scheduled monthly, but additional treatments can be requested as needed by submitting a work order through this link: https://wkf.ms/45mgzvn.
Report any pest sightings immediately by submitting a support ticket through this link: https://wkf.ms/3A0Mze8.
Yes, outdoor pest control services are included as part of our regular pest management program.
Generally, pest control services are included in your rent; specific treatments may incur extra charges.
Report any suspicions immediately so we can conduct an inspection and take necessary action.
Yes, you will receive two text message notifications at least 7 days in advance and 24 hours in advance of any scheduled treatments.
Regular pest control is mandatory, but you can discuss specific concerns with our office.
If you are experiencing issues we ask that you empty your cabinets and move everything away from the walls. Ensure your pets and their food/water bowls are secured in a safe space during the treatment. Additionally, if there are children in the unit without adult supervision, we will not enter the premises for safety reasons.
Treatments and inspections typically take about 5-10 minutes.
File an incident report by completing the form through this link: https://forms.monday.com/forms/7b151396586a3d77cd8161df216105c7?r=use1.
Report incidents affecting safety or property, including theft, vandalism, or injury.
Yes, all reports will be handled confidentially and shared only with necessary parties.
Report incidents as soon as possible, ideally within 24 hours, for timely investigation.
Include a detailed description of the incident, date, time, location, and any witnesses. Pictures and videos is also helpful aswell. Please refer to this form (https://forms.monday.com/forms/7b151396586a3d77cd8161df216105c7?r=use1) for the details we need.
Yes, you can request to remain anonymous, but providing your contact information may help with follow-up.
You will receive updates if necessary, depending on the nature of the incident.
Your report will be reviewed, and appropriate actions will be taken based on the situation.
You can report the incident on behalf of someone else, providing as much detail as possible.
While there’s no strict deadline, reporting incidents as soon as possible is crucial for effective action.
Applications are typically processed within one business day, depending on volume.
Yes, you can check your application status by submitting a support ticket through this link: https://wkf.ms/3A0Mze8.
You will receive a notification detailing the reasons for denial and possible next steps.
Yes, there is a non-refundable application fee of $15 that covers processing and background checks.
Yes, we use a universal application, meaning your application will be valid for all the properties we manage. This allows you to apply once and be considered for multiple units.
You will typically need to provide proof of income, identification, and references.
Ensure your application is complete, provide honest and accurate information.
Criteria include credit history, rental history, income verification, background checks, felonies, bankruptcies and evictions. While all of these are considered, they’re not necessarily “deal breakers”.
Applicants must be at least 18 years old.
Yes, you can contact us to discuss the reasons for the denial and ask about the appeal process.
The tenant portal is an online platform where you can manage your account, pay rent and view your payment history and account balance.
You can access the tenant portal by visiting https://secure.rentecdirect.com/tenants/login.php. Log in with your credentials.
If you forget your password, you can submit a support ticket through this link: https://wkf.ms/3A0Mze8and we'll assist you in resetting it.
No, personal information updates can only be done by submitting a support ticket through this link: https://wkf.ms/3A0Mze8.
Currently, we do not have a mobile app, but the portal is mobile-friendly and can be accessed via a web browser.
The only way to submit a maintenance request is by filling out this form: https://wkf.ms/45mgzvn.
No, if you need a copy of your lease, you can submit a support ticket through this link (https://wkf.ms/3A0Mze8).
If you experience any issues, contact our support team for assistance through this link https://wkf.ms/3A0Mze8.
No, However you can always contact us by submitting a support ticket through this link https://wkf.ms/3A0Mze8.
Ensure your move-in checklist is completed, utilities are set up, and your first month’s rent, deposit and other charges is paid.
Moving in before the lease start date is strictly prohibited.
On move-in day, you’ll receive your keys and finalize any outstanding paperwork and conduct a walk thru of your new home.
Schedule your move-in date by contacting our office to confirm appointment date and time.
Please inform our office as soon as possible to discuss rescheduling options.
You’ll need to provide notice through this link: https://wkf.ms/43Zcr34. We will complete a POST move-out inspection, and it’s important to ensure you return your keys on or before your move-out date.
You must provide a completed move out form: https://wkf.ms/43Zcr34 60 days before your move out date.
Your security deposit will be refunded, minus any deductions for damages or unpaid rent. Please keep in mind that if there are damages that exceed the amount of your deposit, you will be billed beyond the deposit.
You can dispose of small items in the dumpsters located on the apartment complex grounds. However, disposing of furniture or large items is not allowed, and a fine will be imposed if this occurs.
An email will be sent to you once the post move-out inspection/walkthrough is scheduled, and you are welcome to join us.
The rules and regulations are available in your lease agreement. You can also visit our website at https://www.leasejoplin.com for more detailed information regarding fines and fees schedule.
Quiet hours are typically enforced from 10 PM to 7 AM to ensure a peaceful environment for all residents.
Pets are allowed in some apartment complexes, but they must be registered with us first by filling out this form: Pet Registration Form.
Parking rules include assigned spots for residents and visitors.
Yes, modifications must be approved by management; decorations must not damage the property.
Report violations through an incident report: https://wkf.ms/3xpw364, so we can address the issue appropriately.
Smoking is prohibited inside the unit, and a fine will be imposed for violations. However, you are allowed to smoke outside 10 feet away from the building, as long as you dispose of cigarette butts properly in designated areas.
Yes, but please ensure that it complies with noise regulations and does not disturb your neighbors.
Consequences can range from warnings, fines and/or lease termination, depending on the severity of the violation.
You can reach us via phone, email, or through the contact form on our website https://wkf.ms/3A0Mze8.
Our office hours are Monday to Friday, 9 AM to 5 PM. We are closed on weekends and holidays.
Yes, our emergency contact number is 417-413-2345.
Feel free to submit a support ticket: https://wkf.ms/3A0Mze8 with any additional questions or concerns.
Yes, you can pay your rent online through the tenant portal for your convenience.
We welcome feedback! You can submit your suggestions through this link: https://forms.monday.com/forms/b8ee9b7915787ccf7fc6745989954aa3?r=use1